Refund & Shipment Claim Request
At Long Reach Logistics, customer satisfaction and transparency are our priorities. If you believe additional charges, damages, delays, or insurance-related costs were incurred during shipment, please submit a request using the form below. Our support team will review your claim promptly.
Why Submit a Request?
Clients may submit refund or compensation requests related to shipping charges, insurance claims, billing discrepancies, delivery delays, or shipment handling concerns. Each request is reviewed by our logistics and compliance department to ensure fair and timely resolution.
Eligible Requests
✔ Billing discrepancies
✔ Insurance reimbursement claims
✔ Shipment delay compensation
✔ Damaged or missing cargo claims
✔ Overpayment or duplicate charges
✔ Service adjustment requests
NOTE: Refund and compensation reviews typically require 3–7 business days after submission. Supporting documentation may be requested to complete verification.